Evolution Performance of Knowledge Workers in The Health System

Document Type : Research Paper


1 PhD Student, Department of Health Services Management, Science and Research Branch, Islamic Azad University, Tehran, Iran

2 Associate Professor, Department of Health Services Management, Science and Research Branch, Islamic Azad University, Tehran, Iran

3 Assistant Professor, Department of Health Services Management, Science and Research Branch, Islamic Azad University, Tehran, Iran


Introduction: Organizations to develop and succeed need the knowledge, capabilities, and experience of human resources in a highly competitive global market. In knowledge organizations such as health organizations, is essential existence of performance evaluation system to maintain and grow tacit knowledge. The purpose of this study is to identify the most important dimensions and appropriate indicators for evaluation the performance of knowledge workers.
Methods: This study was a narrative review articles and reports on the knowledge workers health system between 2010 and 2020. In order to access related scientific documents, electronic search in both Persian and English using the keywords performance evaluation, performance evaluation system of knowledge workers, Scientific (SID), Iran Medical Sciences Articles Database (Magiran), Iran Medex article database (Iran Medex), PubMed, Science Direct, Inter Science, Ovid, Pro Quest.
Results: The search results in different sites, including 7 articles in Persian in the field of evaluating the performance of knowledge workers, have been paid a survey variable such as independence, creativity and self-control by considering the results-based management and educational and research activities.
 Conclusion: In the health system as a knowledge-based organization, managers must plan to implementation an optimal knowledge performance evaluation system. Thus fit model should be design to evaluation performance of knowledge workers, so that in addition an effective management of service delivery processes better health care quality outcomes.can be achieved.


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